Love it. Change it. Leave it
The path of liCili started already in 2015 with a small Microsoft Office bug at Lukas (which surely happens very rarely). The problem was small, but it was unbelievably annoying when it happened again. Lukas quickly came up with an idea how this could be improved and this feedback should also reach Microsoft. After 15 minutes of searching for a submission, the frustration was even greater. Not only the frustration that the submission opportunity was not obvious, but also the frustration that it will probably never lead to truly customer-oriented products. In discussions with different companies, it quickly became clear that the reason for not using customer feedback was the extremely high effort involved. And exactly this problem became our problem and we started to make customer-oriented products and services possible. After three years of development with different customers, the algorithm was completed at the turn of the year 2017/2018. Since then, our algorithm has enabled companies to evaluate their customer feedback and customer interaction in real time for clusters and relevance.
CTO | Development and IT
CEO | Sales and innovation management
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